TERMS & CONDITIONS
Terms & Conditions
TERMS & CONDITIONS
These Terms and Conditions are effective and were last updated on 4th November, 2021.
These terms, conditions and notices (these "Terms & Conditions") apply when you shop with us or use the French Connection website located at www.frenchconnection.com (the “Website”).
By using the Website (including accessing and browsing) and/or placing an order, you are agreeing to all of these Terms & Conditions (including without limitation our Terms of Use, Terms of Sale and Privacy Policy). We therefore recommend that you read these Terms & Conditions carefully and save a copy of them for future reference. If you do not agree with all of these Terms and Conditions, you may not use any portion of the Website.
Please also visit our Help pages (which also form part of these Terms & Conditions) for more practical information on Delivery and Returns.
We amend our Terms & Conditions and Help pages every so often and keep them updated so please remember to check these Terms & Conditions periodically and take notice of any changes we may have made as the latest set will apply.
1. ABOUT US
The Website is owned and operated by French Connection (London) Limited ("FCLL") a company registered in England and Wales under company number 00996609 with its registered office at Second Floor, Centro One, 39 Plender Street, London NW1 0DT (“French Connection”). Our VAT number is GB245721074.
French Connection UK Limited (“FCUKL”) a company registered in England and Wales under company number 01222335 with its registered office at Second Floor, Centro One, 39 Plender Street, London NW1 0DT is our wholesale, retail and EU website sales company. The VAT number of FCUKL is GB245721074 (UK) and NL854284412B01 (EU).
FCLL and FCUKL are part of the French Connection Group details of which can be found here.
If you place an order for the delivery of products to an address within the European Union you will contract with FCUKL. If you place an order for the delivery of products to an address within the UK or anywhere else in the world you will contract with FCLL.
Unless we say otherwise, “we/us” refers to FCLL or FCUKL, as the context requires.
Other members of the French Connection Group may be involved in providing certain services available through the Website to you. All members of the French Connection Group are intended to benefit from French Connection’s rights under these Terms & Conditions, but are not parties to these Terms & Conditions.
2. YOUR USE OF OUR SERVICES
These Terms & Conditions, along with our Terms of Usegovern your use of the Website, regardless of how you access the Website, including any technologies or devices by which we make the Website available to you at home, in store or on the move. The Website is provided for your personal and non-commercial use. They also govern our use of any text, images, graphics, videos, photos, pictures, artwork, ideas, materials, or other information (including without limitation comments, blogs, feedback, reviews, suggestions, questions) (“User Content”) you post onto the Website, affirmatively agree we can use, or otherwise disclose or submit to us.
Please take the time to read these carefully, as they form part of our binding contract, and include important legal terms and conditions which apply to you.
3. CREATING AN ACCOUNT
In order to access certain services on the Website, you may be required to provide specific information. When you create an account we will ask you to provide us with certain personal information and create a password to maintain your account security.
Please take care to ensure that the information you give us is truthful, complete, accurate and up to date. You may not use aliases or other means to mask your true identity. You can update or correct your details at any time by going to Your Account.
Take a look at our Privacy Policyfor more details on how we will use your personal information.
Please remember to keep your password secret and ensure that you do not use the same password for multiple websites. You are responsible for the security of your passwords and will be solely liable for any use or unauthorized use and/or any purchases or activities made under such passwords. We strongly recommend that you use a password that is difficult for others to guess. The National Cyber Security Centre publishes guidance on this.
We will never, for any reason, ask you to send us the following information in an email:
- Your national insurance number
- Your bank account information, credit card number, PIN number or credit card security code
- Your date of birth or any other information that could be used to identify you
- Your French Connection Website password
If you do receive an email which purports to be from us and asks you to hand over sensitive personal information, please report this to Action Fraud. Whilst we have no direct power to stop these sorts of scams, should you become aware of or suspect any unauthorised use of your password or account, please Contact Us straight away.
We may suspend or terminate your access at any time with or without notice.
4. HOW WE USE YOUR INFORMATION
Please review our Privacy Policy for information about how we use your personal data (whether provided through the Website, in-store or otherwise).
Please review our Cookie Notice for information on how we use cookies.
5. TERMS OF SALE
Our Terms of Sale apply to any order you place on the Website, regardless of how you access the Website.
By placing an order through the Website, you confirm that you have read, understood and agree to our Terms of Sale in their entirety. If you do not agree to our Terms of Sale in their entirety, you must not order any product or service through the Website. Please therefore take the time to read our Terms of Sale carefully, as they form part of our binding contract, and include important legal terms and conditions which apply to you.
6. PRODUCT INFORMATION AND PRICING
The inclusion of any products on the Website does not imply or warrant that these products will be available at any particular time or that the listed attributes are accurate or complete.
Please take the time to read our Terms of Sale carefully.
7. USER GENERATED CONTENT POLICY (SOCIAL MEDIA RELEASE)
You are responsible for any and all social media posts, content, materials or other information (including without limitation graphics, logos, marks, images, likenesses, photographs, code, videos, clips, GIFs, biographical information, usernames, pseudonyms, social media handles, text, comments, blogs, feedback, reviews, suggestions, or questions) (“User Content”) that you post on our Website, tag to or post on any French Connection related third party social networking site, or otherwise disclose or submit to us.
When you post any User Content on our Website, tag to or post any User Content on any French Connection related third party social networking site, or otherwise disclose or submit any User Content to us you agree to our Terms of Use including the terms of our 'User Generated Content Policy'. If you do not agree to our Terms of Use or the terms of our 'User Generated Content Policy' you should not post any User Content on our Website, tag to or post any User Content on any French Connection related third party social networking site, or otherwise disclose or submit any User Content to us.
We reserve the right to amend our Terms of Use and the terms of our User Generated Content Policy at any time, so please check our Website each time you tag or upload any User Content.
8. DISCLAIMERS
WHILE FRENCH CONNECTION USES REASONABLE EFFORTS TO INCLUDE UP-TO-DATE INFORMATION ON THE WEBSITE, FRENCH CONNECTION MAKES NO WARRANTIES OR REPRESENTATIONS AS TO ITS ACCURACY OR COMPLETENESS. FURTHERMORE, FRENCH CONNECTION ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT ON THE WEBSITE.
YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, INCLUDING ALL CONTENT MADE AVAILABLE ON OR ACCESSED THROUGH THE WEBSITE, IS PROVIDED "AS IS" AND “AS AVAILABLE”. FRENCH CONNECTION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE WEBSITE OR THE CONTENT MADE AVAILABLE ON OR ACCESSED THROUGH THE WEBSITE. FURTHER, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, FRENCH CONNECTION DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FRENCH CONNECTION DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE OR ANY MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU HAVE THE RIGHT EQUIPMENT (INCLUDING ANTIVIRUS SOFTWARE) TO USE THE WEBSITE AND TO DO SO SAFELY.
FRENCH CONNECTION SHALL NOT BE LIABLE FOR THE USE OF THE WEBSITE, INCLUDING WITHOUT LIMITATION THE CONTENT AND ANY ERRORS CONTAINED THEREIN. IN NO EVENT WILL FRENCH CONNECTION BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOST PROFITS, LOST DATA, LOST OPPORTUNITIES, COSTS OF COVER, EXEMPLARY, PUNITIVE, PERSONAL INJURY/WRONGFUL DEATH, SPECIAL, INCIDENTAL, INDIRECT OR OTHER CONSEQUENTIAL DAMAGES, OR FOR ANY DIRECT DAMAGES, AND/OR ANY OTHER DAMAGES RESULTING YOUR USE OF THE WEBSITE, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES REGARDLESS OF WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If any part of these warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances for liabilities, shall not exceed the amount paid by you, if any, for accessing this Website.
9. INDEMNIFICATION
You agree to indemnify, defend and hold harmless French Connection, its employees, directors, officers, agents, business partners, affiliates, contractors, distribution partners and representatives from and against any and all claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to, any breach by you of any of these Terms and Conditions or applicable law.
10. CHANGES TO THESE TERMS & CONDITIONS
In order to provide you with the best products and experience our services are constantly evolving. We will therefore, from time to time, need to make changes to our Terms & Conditions (including our Terms of Use, Help Pages, and Promotional Offers).
The changes will be effective immediately upon posting to the Website, and by continuing to use the Website, you will be deemed to accept any such variations. If you are not happy with the changes we make, you are free to stop using the Website. You should check the Website for such changes frequently. Your continued access of the Website after such changes conclusively demonstrates your acceptance of those changes.
Changes will not affect past purchases, which will be subject to the Terms & Conditions (including the Terms of Sale) in force at the time that you ordered the relevant products from us, unless any change is required by law, in which case it may apply to order previously placed by you.
11. CUSTOMER SERVICE
If you have any concerns about material which appears on our site, or any problems with our Website, products or services, or if you would simply like further information regarding our products or service, please contact our Customer Services department and we’ll do everything we can to help.
You can contact us by email on customerservice@frenchconnection.com, you can Tweet @FC_HELP or you can call us on 0333 400 3285 from within the UK (or +44 1792 784 150 from outside the UK).
Alternatively you can write to us at:
French Connection Customer Services,
3rd Floor,
Matrix Beta,
Matrix Business Park,
Swansea,
SQ6 8RE
Our Customer Service hours are:
Monday – Friday: 9 am – 8 pm
Saturday: 10 am – 6 pm
Sunday 10 am – 4 pm
12. GENERAL INFORMATION
These Terms & Conditions, together with any documents, policies or information linked or otherwise referenced in them, constitute the entire agreement between you and us.
We will not be liable for any delay or failure to perform or comply with our obligations under these Terms & Conditions by reasons, events or other matters beyond our reasonable control.
We reserve the right to take such action as we think appropriate in the event that you breach these Terms & Conditions. If we do not exercise a right available to us under these Terms & Conditions, this does not constitute a waiver of our rights. Our rights and remedies under these Terms & Conditions and any other applicable agreement between us and you, and the exercise of any such right or remedy shall not limit our right to exercise any other right or remedy.
If any provision of these Terms & Conditions is held invalided, void or unenforceable by a court or regulator, that term will be severable and rendered ineffective and will not affect the validity and enforceability of the remaining terms of this agreement.
You may not assign or otherwise transfer this agreement or any rights or obligations under it without our prior written consent. We may assign or transfer this agreement, or any rights or obligations under it, on reasonable notice to you.
You and French Connection are independent contractors, and nothing in this agreement will create a partnership, joint venture, agency, franchise, sales representative or employment relationship between us.
All provisions in these Terms & Conditions, which by their nature are intended to survive expiration or termination shall survive any expiration or termination of this agreement.
These Terms & Conditions and the relationship between you and us shall be governed by English law and the English courts shall have exclusive jurisdiction over any dispute.
13. Revolut Pay
If you choose to pay by Revolut Pay as a Revolut user, you will be directed to the Revolut app to review the amount to be paid before completing your purchase. Once this transaction is complete, you will then return to our site. If you choose to pay by Revolut Pay as a new Revolut user, you will need to input all of the details needed to make the payment with your Payment Details. Please click here for more information.
Unfortunately paying with Revolut Pay is not available in French Connection retail stores at this time. You cannot, therefore, return or exchange an item that was purchased using Revolut Pay in store.