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Returns

Returns

Returns

CHRISTMAS RETURNS

We offer extended returns during the Christmas period.

For orders placed between 1st November and 25th December, customers have 28 days from the date of order or 14 days after Christmas Day (8th January) to return unwanted items to us for a refund. This includes sale items.

 

GOODWILL RETURNS POLICY

It is important to us that you are happy with your French Connection purchase. If you are not entirely happy with your purchase, you have 28 days from the date of your purchase, to return your item to us for a refund.

The following items may not be returned for refund, unless faulty: items with a security or hygiene seal or label, if the seal or label is broken, or has been tampered with.

We are not currently able to offer exchanges on any of our products. If you would like a different item, size or colour, please return your purchase to us for a refund, and place a new order.

In case of part return of a multi-buy set, or similar discount, the promotion will be void and you will be refunded proportionately according to the value of goods kept.

All items must be returned unused and in a fully resalable condition, with swing tags attached if possible. Please take care not to damage, scratch or mark any items, particularly delicate and leather items, when examining them.

We reserve the right to deduct amounts from refunds, up to the full value, where unwanted items show signs of use or unreasonable handling and are deemed not to be resalable.

You will receive a confirmation email once your return has been processed. We will endeavour to process refunds as quickly as possible, however, please allow up to 10 working days for your refund to be processed once it has been received by us. This period may increase during busy times, such as during sale.

Refunds will be credited to the original method of payment.

PLEASE NOTE ITEMS PURCHASED FROM OUR WEBSITE CANNOT BE RETURNED TO FRENCH CONNECTION CONCESSIONS.THIS INCLUDES FAULTY ITEMS.

 

CANCELLATION POLICY

If you are a UK or EU customer, you have 14 days from the date of delivery to cancel your entire order. Please click here for further details and our Cancellation Form.

 

I THINK SOMETHING MIGHT BE WRONG WITH MY ITEM

If you believe your item is faulty, defective or not as described and wish to exercise your legal right to reject it, you will need to post the item back to us, or (if it is not suitable for posting) allow us to collect it from you so that it can be assessed by our returns team. We will pay for the costs of postage.

If you believe your item is faulty, or not as described, please email orders@frenchconnection.com or contact Customer Services on 0333 400 7227. They will be able to direct you on how to return your item to us, free of charge, so that it can be assessed by our returns team.

Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.

 

HOW TO RETURN

All returns made from UK addresses on orders paid for in EUR can be returned free of charge within 28 days of the date of your order.

Please include a completed returns form with your package. If you didn’t receive a returns form with your order, you can include a handwritten notice with your name, contact number, order number, reason for the return, whether you would like a refund or exchange and if an exchange, the requested replacement item(s).

You can choose from the following options but we strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us. We do not accept hand delivery of returns to our distribution centre for security reasons.

 

ROYAL MAIL

Please affix the pre-paid peel-off returns postage label supplied with your order to the front of your parcel, take your package to your nearest Post Office and send to our returns by post address. If you didn’t receive a pre-paid peel-off returns postage label, please email orders-eu@frenchconnection.com or contact Customer Services on +44 1792 784 150.

We strongly recommend that you obtain and retain tracking details of the posted return as we do not accept responsibility for items that fail to arrive with us.

 

ASDA – EASY RETURNS IN OVER 600 STORES, OPEN 7 DAYS A WEEK

  • Complete and enclose your returns note in the parcel
  • Click here to print a label at home or get a QR code to print a label in-store
  • Take your parcel to Asda and return at the parcel point or with an Asda colleague
  • Don’t forget your receipt to track your parcel here

 

INPOST 24/7 LOCKERS

No printing required at home or when you drop off your return. Just scan. Drop. Done.
You don’t even need a label!

  • No printing
  • No queues
  • Available 24/7
  • Self-service and contact-free

How it works:

  1. Generate a QR code here which will be sent to your email
  2. Scan the QR code using your phone at your local locker
  3. Put your parcel inside and shut the door.

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.
Maximum parcel size: 41cm x 38cm x 64cm.

 


RETURNING ITEMS FROM OUTSIDE THE UK

All overseas customers should send returns to the address below:

Returns Department
French Connection
Unit B
Dolphin Way
Purfleet
Essex
RM19 1NZ

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties.

Remember:

Please include a completed returns form with your package. If you didn’t receive a returns form with your order, you can include a handwritten notice with your name, contact number, order number, reason for the return, whether you would like a refund or exchange and if an exchange, the requested replacement item(s).

We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

 

RETURNING HOMEWARE

For Standard and Large homeware items, we are not currently able to accept returns of Homeware purchased from the Website in store. Please return all Homeware purchased from the Website, to our returns by post address.

We do not currently offer free returns on Homeware. You will therefore need to cover all costs of returning any items to us yourself.

We do not accept hand delivery of returns to our distribution centre for security reasons.

2-man delivery items can be picked up by French Connection. You will be charged for this service, which will be deducted from your refund amount. Please call Customer Services on +44 1792 784 150 or contact-eu@frenchconnection.com to check if your purchase qualifies for a return pick up and for applicable charges.

Remember:

Please include a completed returns form with your package. If you didn’t receive a returns form with your order, you can include a handwritten notice with your name, contact number, order number, and reason for the return.

We are not currently able to offer exchanges on Homeware items. If you need a different size or colour of an item, you will need to place a new order.

All items must be returned unused and in a fully resalable condition. Please take care not to damage, scratch or mark any items, particularly fragile and delicate items when examining them.

All items, particularly fragile and delicate items, should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. French Connection does not accept responsibility for any damage to which occurs during return shipping.

We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.