International Delivery

International Delivery

EXTENDED CHRISTMAS RETURNS

Purchases made after 25th October 2024 can be returned either within 28 days or up to 14th January 2025 whichever date is the latest for a full refund.

DELIVERY TO COUNTRIES OUTSIDE THE UK

Orders placed after 14:00 on a Friday, on a Saturday, Sunday or public holiday will be processed the next working day.

During busy periods, it may take us a little longer to despatch your items.

Once your order has been despatched from our distribution centre, you will be emailed a tracking number so that you can follow the progress of your order.

PLEASE NOTE:

A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.

We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order

If you have any queries then please contact Customer Services on 0333 400 3285 or email customerservice@frenchconnection.com

DUTY & CUSTOMS

Deliveries to addresses in the UK, Isle of Man, Channel Islands and EU: all applicable import taxes, sales taxes and duties are included in the price of the order.

Deliveries to all other addresses: all applicable import duties, clearance fees, brokerage fees, local sales taxes or other additional charges are the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. In addition, local customs practices may require you to provide additional information to clear your order. These rules vary by country. Your local government determines duty and customs charges. Please contact your local customs office for more information.

Selected products are for UK delivery only and cannot be delivered internationally due to customs and duty restrictions.

Destination	Delivery Zone	1-4 Items	Estimated Delivery Time (in working days Mon - Fri)
Afghanistan	Zone 2	£14	2 - 6
Albania	Zone 1	£10	1 - 5
Algeria	Zone 2	£14	2 - 6
American Samoa	Zone 2	£14	4 - 8
Andorra	Europe	£8	up to 15 days
Angola	Zone 2	£14	2 - 6
Anguilla	Zone 2	£14	2 - 6
Antigua	Zone 2	£14	2 - 6
Argentina	Zone 2	£14	4 - 8
Armenia	Zone 2	£14	2 - 6
Aruba	Zone 2	£14	2 - 6
Australia	Zone 2	£14	4 - 8
Austria	Europe	£8	up to 15 days
Azerbaijan	Zone 2	£14	2 - 6
Bahamas	Zone 2	£14	2 - 6
Bahrain	Zone 2	£14	2 - 6
Bangladesh	Zone 2	£14	2 - 6
Barbados	Zone 2	£14	2 - 6
Belarus	Zone 1	£10	1 - 5
Belgium	Europe	£8	up to 15 days
Belize	Zone 2	£14	4 - 8
Bermuda	Zone 2	£14	2 - 6
Bhutan	Zone 2	£17	4 - 8
Bolivia	Zone 2	£14	2 - 6
Bonaire	Zone 2	£14	2 - 6
Bosnia Herzegovina	Zone 1	£10	1 - 5
Botswana	Zone 2	£14	2 - 6
Brazil	Zone 2	£14	2 - 6
Brunei	Zone 2	£14	2 - 6
Bulgaria	Europe	£8	up to 15 days
Burkina Faso	Zone 2	£14	2 - 6
Burundi	Zone 2	£14	2 - 6
Cambodia	Zone 2	£14	2 - 6
Cameroon	Zone 2	£14	2 - 6
Canada	Zone 1	£10	2 - 6
Cape Verde Islands	Zone 2	£14	2 - 6
Cayman Islands	Zone 2	£14	2 - 6
Central African Republic	Zone 2	£14	4 - 8
Chad	Zone 2	£14	4 - 8
Chile	Zone 2	£14	2 - 6
China, Peoples Republic	Zone 2	£14	2 - 6
Colombia	Zone 2	£14	2 - 6
Comoros Islands	Zone 2	£14	2 - 6
Congo	Zone 2	£14	2 - 6
Congo, Democratic Republic	Zone 2	£14	2 - 6
Cook Islands	Zone 2	£14	2 - 6
Costa Rica	Zone 2	£14	2 - 6
Croatia	Zone 1	£8	1 - 5
Cuba	Zone 2	£14	2 - 6
Curacao	Zone 2	£14	2 - 6
Cyprus	Europe	£8	up to 15 days
Czech Republic	Europe	£8	up to 15 days
Denmark	Europe	£8	up to 15 days
Djibouti	Zone 2	£14	2 - 6
Dominica	Zone 2	£14	2 - 6
Dominican Republic	Zone 2	£14	2 - 6
East Timor	Zone 2	£14	4 - 8
Ecuador	Zone 2	£14	2 - 6
Egypt	Zone 2	£14	2 - 6
El Salvador	Zone 2	£14	2 - 6
Equatorial Guinea	Zone 2	£14	2 - 6
Eritrea	Zone 2	£14	2 - 6
Estonia	Europe	£8	up to 15 days
Ethiopia	Zone 2	£14	2 - 6
Falkland Islands	Zone 2	£14	4 - 8
Faroe Islands	Zone 2	£14	2 - 6
Fiji	Zone 2	£14	2 - 6
Finland	Europe	£8	up to 15 days
France	Europe	£8	up to 15 days
French Guiana	Zone 2	£14	2 - 6
Gabon	Zone 2	£14	2 - 6
Gambia	Zone 2	£14	2 - 6
Georgia	Zone 2	£14	2 - 6
Germany	Europe	£8	up to 15 days
Ghana	Zone 2	£14	2 - 6
Gibraltar	Zone 1	£10	1 - 5
Greece	Europe	£8	up to 15 days
Greenland	Zone 2	£14	2 - 6
Grenada	Zone 2	£14	2 - 6
Guadeloupe	Zone 2	£14	2 - 6
Guam	Zone 2	£14	2 - 6
Guatemala	Zone 2	£14	2 - 6
Guinea Republic	Zone 2	£14	2 - 6
Guinea-Bissau	Zone 2	£14	2 - 6
Guyana	Zone 2	£14	2 - 6
Haiti	Zone 2	£14	2 - 6
Honduras Republic	Zone 2	£14	2 - 6
Hong Kong	Zone 2	£14	2 - 6
Hungary	Europe	£8	up to 15 days
Iceland	Zone 1	£10	1 - 5
India	Zone 2	£14	2 - 6
Indonesia	Zone 2	£14	2 - 6
Iran	Zone 2	£14	2 - 6
Iraq	Zone 2	£14	4 - 8
Ireland, Republic of	Europe	£8	7 - 10
Italy	Europe	£8	up to 15 days
Ivory Coast	Zone 2	£14	2 - 6
Jamaica	Zone 2	£14	2 - 6
Japan	Zone 2	£14	2 - 6
Jordan	Zone 2	£14	2 - 6
Kazakhstan	Zone 2	£14	2 - 6
Kenya	Zone 2	£14	2 - 6
Kiribati	Zone 2	£14	4 - 8
Korea, D.P.R of (North)	Zone 2	£14	4 - 8
Korea, Republic of (South)	Zone 2	£14	2 - 6
Kosovo	Zone 2	£14	2 - 6
Kuwait	Zone 2	£14	2 - 6
Kyrgyzstan	Zone 2	£14	2 - 6
Laos Peoples Democratic Republic	Zone 2	£14	2 - 6
Latvia	Europe	£8	up to 15 days
Lebanon	Zone 2	£14	2 - 6
Lesotho	Zone 2	£14	2 - 6
Liberia	Zone 2	£14	2 - 6
Libya	Zone 2	£14	2 - 6
Liechtenstein	Zone 1	£10	1 - 5
Lithuania	Europe	£8	up to 15 days
Luxembourg	Europe	£8	up to 15 days
Macau	Zone 2	£14	2 - 6
Madagascar	Zone 2	£14	2 - 6
Malawi	Zone 2	£14	2 - 6
Malaysia	Zone 2	£14	2 - 6
Maldives	Zone 2	£14	2 - 6
Mali	Zone 2	£14	2 - 6
Malta	Europe	£8	up to 15 days
Marshall Islands	Zone 2	£14	4 - 8
Martinique	Zone 2	£14	2 - 6
Mauritania	Zone 2	£14	2 - 6
Mauritius	Zone 2	£14	2 - 6
Mayotte	Zone 2	£14	4 - 8
Mexico	Zone 1	£10	2 - 6
Micronesia, Federal States Of	Zone 2	£14	2 - 6
Moldova	Zone 1	£10	2 - 6
Monaco	Zone 1	£10	2 - 6
Mongolia	Zone 2	£14	2 - 6
Montenegro	Zone 1	£10	1 - 5
Montserrat	Zone 2	£14	4 - 8
Morocco	Zone 2	£14	2 - 6
Mozambique	Zone 2	£14	2 - 6
Myanmar (Burma)	Zone 2	£14	2 - 6
Namibia	Zone 2	£14	2 - 6
Nauru, Republic of	Zone 2	£14	4 - 8
Nepal	Zone 2	£14	2 - 6
Netherlands	Europe	£8	up to 15 days
Netherlands Antilles	Zone 2	£14	2 - 6
Nevis	Zone 2	£14	2 - 6
New Caledonia	Zone 2	£14	4 - 8
New Zealand	Zone 2	£14	2 - 6
Nicaragua	Zone 2	£14	2 - 6
Niger	Zone 2	£14	2 - 6
Nigeria	Zone 2	£14	2 - 6
Niue	Zone 2	£14	4 - 8
Norway	Zone 1	£10	1 - 5
Oman	Zone 2	£14	2 - 6
Pakistan	Zone 2	£14	2 - 6
Palau	Zone 2	£14	2 - 6
Panama	Zone 2	£14	2 - 6
Papua New Guinea	Zone 2	£14	2 - 6
Paraguay	Zone 2	£14	2 - 6
Peru	Zone 2	£14	2 - 6
Philippines	Zone 2	£14	2 - 6
Poland	Europe	£8	up to 15 days
Portugal	Europe	£8	up to 15 days
Puerto Rico	Zone 2	£14	2 - 6
Qatar	Zone 2	£14	2 - 6
Reunion, Island of	Zone 2	£14	2 - 6
Romania	Europe	£8	up to 15 days
Rwanda	Zone 2	£14	2 - 6
Samoa	Zone 2	£14	4 - 8
San Marino	Europe	£8	up to 15 days
Sao Tome & Principe	Zone 2	£14	4 - 8
Saudi Arabia	Zone 2	£14	2 - 6
Senegal	Zone 2	£14	2 - 6
Serbia	Zone 1	£10	1 - 5
Seychelles	Zone 2	£14	2 - 6
Sierra Leone	Zone 2	£14	2 - 6
Singapore	Zone 2	£14	2 - 6
Slovakia	Europe	£8	up to 15 days
Slovenia	Europe	£8	up to 15 days
Solomon Islands	Zone 2	£14	4 - 8
Somalia	Zone 2	£14	4 - 8
Somaliland, Republic of	Zone 2	£14	4 - 8
South Africa	Zone 2	£14	2 - 6
Spain	Europe	£8	up to 15 days
Sri Lanka	Zone 2	£14	2 - 6
St Barthelemy	Zone 2	£14	4 - 8
St Kitts	Zone 2	£14	2 - 6
St Lucia	Zone 2	£14	2 - 6
St Vincent	Zone 2	£14	2 - 6
Sudan	Zone 2	£14	2 - 6
Suriname	Zone 2	£14	4 - 8
Swaziland	Zone 2	£14	2 - 6
Sweden	Europe	£8	up to 15 days
Switzerland	Zone 1	£10	1 - 5
Syria	Zone 2	£14	2 - 6
Taiwan (*Please read delivery information below.)	Zone 2	£14	2 - 6
Tajikistan	Zone 2	£14	2 - 6
Tanzania	Zone 2	£14	2 - 6
Thailand	Zone 2	£14	2 - 6
Togo	Zone 2	£14	2 - 6
Tonga	Zone 2	£14	4 - 8
Trinidad & Tobago	Zone 2	£14	2 - 6
Tunisia	Zone 1	£10	2 - 6
Turkey	Zone 1	£10	1 - 5
Turkmenistan	Zone 2	£14	2 - 6
Turks & Caicos Islands	Zone 2	£14	2 - 6
Tuvalu	Zone 2	£14	4 - 8
Uganda	Zone 2	£14	2 - 6
United Arab Emirates	Zone 2	£14	2 - 6
United Kingdom	Europe	£8	up to 15 days
Uruguay	Zone 2	£14	2 - 6
USA	Zone 1	£10	2 - 6
Uzbekistan	Zone 2	£14	2 - 6
Vanuatu	Zone 2	£14	4 - 8
Venezuela	Zone 2	£14	2 - 6
Vietnam	Zone 2	£14	2 - 6
Virgin Islands, British	Zone 2	£14	2 - 6
Virgin Islands, US	Zone 2	£14	2 - 6
Yemen	Zone 2	£14	2 - 6
Zambia	Zone 2	£14	2 - 6
Zimbabwe	Zone 2	£14	2 - 6

Taiwan Customs have announced plans to verify the authenticity of the names of importers during the import clearance process. This is to enforce regulations which restrict the frequency of imports.

Please note that this verification will only apply to low value Business-to-Consumer (B2C) shipments i.e. CIF value NTD50,000 (USD1,666) and below. Business-to-Business (B2B) shipments are excluded. In order for Customs to be able to verify the authenticity of the names:

All non-B2B importers need to register on the following government platform https://eccs.tradevan.com.tw/ with the following information required:

Full Name.

Local Taiwan Phone number (note: the platform will verify local phone numbers only).

Local Taiwan ID number (for Taiwanese citizens) or resident certificate number or passport number (for non-Taiwanese citizens, only apply for local phone number owner).

Address where shipments will be sent to.

Once registered, Customs will use the local telephone numbers of importers which are included in the shipment details to verify the authenticity of the importer.

B2C shipments whose importers are not registered may experience higher inspection rate on import, hence subjected to potential delays.

Please ensure the following in order to prevent unnecessary delays:

Ensure that we have consignee’s local phone numbers for their shipments to Taiwan.

Please communicate to customers to register in Taiwan as soon as possible.

If a local phone number cannot be provided, the shipment will possibly be on hold and pending additional information obtained by the local DHL Taiwan team from the receiver.

Detailed processes and go-live plans have yet to be shared by Customs however, a trial is planned in July 2018 to test this for low value dutiable shipments only (i.e. with a value between NTD2,000-NTD50,000).