Add your favourites to your bag, then head to checkout. Enter your delivery details, choose your shipping method, and complete your payment - that’s it!

Afraid not - once your order is placed we can’t make changes, but if it’s not quite right when it arrives, you can still return it.

Create an account with us, sign in, and head straight to the My Orders tab to revisit your best finds.

Got a code? Add it at checkout in the Discount code or gift card field, press Apply, and enjoy a little something off. Our exclusive offers can be found on our Discounts page.

Once you’ve checked out, you’ll see an order number on screen - keep it handy. We’ll also send a confirmation email, followed by another when your order is on its way.

We know waiting isn't fun. Take a look at your dispatch email for tracking updates. If it’s fashionably late, just let us know - we’ve got you. Please visit our Contact Us page for ways to get in touch.

Your order’s quick off the mark, so we can’t catch it once it’s placed. But once delivered, you have 14 days to cancel and return it. All the info you need is on our Returns page.

Don’t worry - we’ve got you. Try refreshing your browser, clearing your cache, or switching devices. If you’re still stuck, our Customer Care team is here to help.

From Standard to Express, International to Homeware - we do it all. See our International Delivery page for the full lowdown.

For online orders, we accept Credit and Debit Cards, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Revolut Pay and Gift Cards. For full details, visit our Payment Methods page.

We offer FREE Standard EU delivery over €150, otherwise shipping costs €8 for EU. Prices vary according to location and delivery zone.

International delivery costs vary by location. For full details, head to our International Delivery page.

We like to keep you in the know. When your order's been dispatched, we’ll email you a tracking link so you can watch it make its way to you.

Once you’re ready and head to checkout, we’ll charge your chosen payment method - no surprises. In most cases, payment will be taken on dispatch. If you choose to pay with Klarna or Revolut Pay then please refer to the information given at checkout from these providers.

Not right now - your order goes directly to you, no pit stop required.

We ship internationally, so you can shop from further afield. Check our Delivery page for all the details. Some items, like homeware, are available for UK Mainland delivery only.

Yes - you can return online orders within 28 days of your order date. Items must be unused, in a fully resalable condition and, where possible, with swing tags still attached. Please take extra care with delicate and leather pieces when trying them on.
We may deduct from your refund if items show signs of wear or unreasonable handling and can’t be resold.
For hygiene reasons, we can’t accept returns on earrings, underwear, swimsuits or swim bottoms, unless faulty.

Returns from UK addresses are free of charge on orders paid in GBP, as long as they’re made within 28 days of your order date. This currently excludes the Channel Islands.

If you’re returning from the Channel Islands, you’ll need to cover the return costs. Please note that we don’t offer free returns on homeware or items bought in our retail stores.

Changed your mind? You’ve got 28 days from the date you place your order to send it back.

We work fast - promise. Your refund should be processed within 10 working days, though during sales and busy periods it might take a little extra time.

We don’t offer exchanges, but you can return your item and choose a new favourite anytime.

Gifts can be returned in-store with a gift receipt, and our team will do their best to help - subject to the store’s discretion.

For hygiene reasons, we can't accept returns on earrings, underwear, swimsuits or swim bottoms, unless faulty.

Yes - you can still return your item as long as it’s securely packed in non-see-through, waterproof packaging, and arrives back to us in saleable condition.

Yes - online orders can be returned to our retail stores within 28 days of ordering for a refund, exchange or credit note. Just bring your item and valid proof of purchase, and make sure it’s unused and in a fully resalable condition.
For hygiene reasons, we’re unable to accept in-store returns on earrings, underwear, swimsuits, swim bottoms or any items with a security or hygiene seal if the seal has been broken or tampered with.
Please note, this service isn’t available in outlet stores or department store concessions.
Refunds will be made back to your original payment method and in the original currency used.
Please visit our Returns page for more info.

You can shop without an account, but we recommend creating one to keep all your favourites and order history in one stylish, convenient place.

It happens. Simply click Forgot Password on the Sign In page and we’ll send you an email to reset it.

Fancy a change? Sign in, click Personal Details, and update your email address in a few easy steps.

Need an update? Sign in and tweak your name or phone number in Personal Details, then head to Your Address Book to update your addresses.

Moved recently? Just sign in and update your details in Your Address Book.

Our products are generally sized using UK measurements. For the perfect fit, use our Size Guide Page to convert to EU and US sizes.

We like things to last. You'll find care details on each product page under Material & Care. If you can’t find what you need, our Customer Service team is here to help.

Out-of-stock items can't be pre-ordered, but you can sign up for back in stock alerts to be the first to know if it returns. Pre-orders are reserved for selected styles that haven't launched yet - to get ahead of the trends.

Our best-loved pieces can sell out quickly. Some styles do return, so keep an eye on the product page. You can also sign up for a back in stock alert to be the first to know.

We generally use UK sizing across our products. You can easily convert to EU and US sizes using our handy size guide - just visit our Size Guide Page to find your perfect fit.

Got a little something to spend? Pop your gift card code into the Discount code or gift card field at checkout and enjoy the treat.

Choose your treat - our e-gift cards come in €10, €20, €50, €100, €150 and €200 values.

You’ve got time - our gift cards are valid for 24 months from the date of purchase.

Your gift card works both online and in store. Use it at frenchconnection.com or in any French Connection store - whichever suits you.

Yes, you can. Simply enter each gift card code at checkout and we’ll take care of the rest.

Our Discounts page is a great place to start - but for the inside track, sign up to our emails. You'll be the first to hear about new offers, exclusive treats and limited-time promotions.

Black Friday 2026 falls on Friday 27th November. No spoilers… but we might be cooking up something special for 2026. Maybe. Possibly. Who knows? (We do.)

You can check our Discounts page for current promotions.

A few quick checks: make sure it's typed correctly, it's still valid, and your bag meets any offer terms. Still no luck? Our Customer Service team are here to help.

We collect your details to make your shopping experience smooth and seamless — from processing your orders and payments to delivering your favourites to your door. We also use your data to improve our website and services, keep in touch about your orders, and (where you’ve said yes) share things we think you’ll love. Don’t worry - we only ever use your data where the law allows us to, and we keep it protected.

We collect the details we need to make your shopping experience seamless - like your name, contact details, delivery address and payment information. We may also collect information about how you use our website, your shopping preferences and previous orders, so we can make your experience smoother and more tailored. We only collect what’s necessary and always keep it protected.

Yes - we take your privacy seriously. We use secure systems and protective measures to keep your personal information safe and limit access to authorised teams only. While no system is 100% risk-free, we work hard to protect your data and keep it securely stored.

We’re here to help. If you have any questions about your data or privacy, email us at dataprivacy@frenchconnection.com, and our team will take care of the rest.

Looking for us in real life? You'll find store locations, contact numbers, and opening hours on our Stores page.

Yes - online orders can be returned to our retail stores within 28 days of ordering for a refund, exchange or credit note. Just bring your item and valid proof of purchase, and make sure it’s unused and in a fully resalable condition.
For hygiene reasons, we’re unable to accept in-store returns on earrings, underwear, swimsuits, swim bottoms or any items with a security or hygiene seal if the seal has been broken or tampered with.
Please note, this service isn’t available in outlet stores or department store concessions.
Refunds will be made back to your original payment method and in the original currency used.
Please visit our Returns page for more info.

We're easy to reach. For website queries, get in touch via Live Chat, Email (orders@frenchconnection.com), Phone, Online Form or Twitter. For full details, visit our Contact Us page.

For store enquiries, drop us an email at customerservice@frenchconnection.com, or find your store’s contact details on our Stores page.

For rental queries, please email customersupport@zoarental.com.

You can find us on X under the username @FC_HELP for up-to-date customer service and website enquiries.