Returns

Please Note: We recommend allowing 10 working days for your refund to be processed. However, during busier periods, for example, during Sale and Promotional periods, we advise customers to allow a longer processing period.

CHRISTMAS RETURNS

Orders made between 30/10/2025 and 19/12/2025 are eligible for extended free* returns until 16/01/2026, with standard free* returns within 28 days available for all purchases made after this period.

HOW TO RETURN - RETURNING ITEMS FROM OUTSIDE THE UK

All overseas customers should send returns to the address below:

Returns Department
French Connection
Unit B
Dolphin Way
Purfleet
Essex
RM19 1NZ
United Kingdom

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties.

Remember:

We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

All items must be returned unused and in a fully resalable condition. Please take care not to damage, scratch or mark any items, particularly fragile and delicate items when examining them.

All items, particularly fragile and delicate items, should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. French Connection does not accept responsibility for any damage to which occurs during return shipping.

We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

GOODWILL RETURNS POLICY

It is important to us that you are happy with your French Connection purchase. If you are not entirely happy with your purchase, you have 28 days from the date of your purchase, to return your item to us for a refund.

The following items may not be returned for refund, unless faulty: earrings, underwear, swimsuits, or swim bottoms.

We are not currently able to offer exchanges on any of our products. If you would like a different item, size or colour, please return your purchase to us for a refund, and place a new order.

In case of part return of a multi-buy set, or similar discount, the promotion will be void and you will be refunded proportionately according to the value of goods kept.

All items must be returned unused and in a fully resalable condition, with swing tags attached if possible. Please take care not to damage, scratch or mark any items, particularly delicate and leather items, when examining them.

We reserve the right to deduct amounts from refunds, up to the full value, where unwanted items show signs of use or unreasonable handling and are deemed not to be resalable.

You will receive a confirmation email once your return has been processed. We will endeavour to process refunds as quickly as possible, however, please allow up to 10 working days for your refund to be processed once it has been received by us. This period may increase during busy times, such as during sale.

Refunds will be credited to the original method of payment.

PLEASE NOTE ITEMS PURCHASED FROM OUR WEBSITE CANNOT BE RETURNED TO FRENCH CONNECTION CONCESSIONS.THIS INCLUDES FAULTY ITEMS.

CANCELLATION POLICY

If you are a UK or EU customer, you have 14 days from the date of delivery to cancel your entire order. Please click here for further details and our Cancellation Form.

I THINK SOMETHING MIGHT BE WRONG WITH MY ITEM

If you believe your item is faulty, defective or not as described and wish to exercise your legal right to reject it, you will need to post the item back to us, or (if it is not suitable for posting) allow us to collect it from you so that it can be assessed by our returns team. We will pay for the costs of postage.

If you believe your item is faulty, or not as described, please email orders@frenchconnection.comor contact Customer Services on 0333 400 7227. They will be able to direct you on how to return your item to us, free of charge, so that it can be assessed by our returns team.

Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.